Contact

 

Contact Us

We'd Love to Hear From You

At Soleara, we are committed to providing helpful and reliable customer support. Whether you have a question about our women's shoes, need assistance with an order, want information about shipping, or need help with a return, our customer support team is here to assist you.

Please feel free to contact us, and we will do our best to provide you with the information and support you need.

Customer Support

Our customer support team can assist you with:

  • Questions about our women's shoe collection

  • Product and sizing information

  • Order-related inquiries

  • Shipping and delivery questions

  • Order tracking assistance

  • Returns and refund requests

  • Damaged or incorrect items

  • General questions about Soleara

For faster assistance regarding an existing order, please include your full name, order number, and a clear description of your inquiry when contacting us.

Email Us

The easiest way to contact our customer support team is by email.

Email: Support@soleara.shop

We recommend using the same email address that was used when placing your order so that our team can locate your order information more easily.

Customer Service Hours

Our customer service team is available during the following hours:

Monday to Friday: 9:00 AM – 5:00 PM

We aim to respond to customer inquiries as quickly as possible. Messages received outside regular business hours will be reviewed as soon as possible during the next available business period.

Chat Support: 24/7 Hours

Questions About Your Order?

If you have already placed an order and need assistance, please contact us with your order number and the details of your concern.

Our team can help with questions regarding:

  • Order status

  • Shipping updates

  • Delivery concerns

  • Product issues

  • Returns and refunds

Providing complete information will help us review your request more efficiently.

Returns & Refund Assistance

If you would like to request a return or need help with a refund, please contact our support team before sending your item back.

Please include your order number and the reason for your request. If your item is damaged, defective, or incorrect, clear photographs may help us review the issue and provide appropriate instructions.

Returns are handled according to our Refund & Return Policy.

Business Address

Soleara
 260 S Brea Blvd
 Brea, California 92821
 United States

 

 

We're Here to Help

At Soleara, customer satisfaction is important to us. We appreciate every customer and aim to provide a smooth shopping experience from the moment you browse our collection until your order is delivered.

If you have any questions, concerns, or feedback, please don't hesitate to contact us.

STORE INFORMATION

Store Name: Soleara

Customer Service Hours: Monday To Friday (9AM to 5PM)

Chat Support: 24/7 Hours

Email: Support@soleara.shop

Business Address: 260 S Brea Blvd, Brea, California 92821, United States