Payment Policy

At Soleara, we aim to provide a secure, simple, and transparent payment experience for our customers. This Payment Policy explains the payment methods, billing procedures, payment security, and other important information related to purchases made through our store.

By placing an order with Soleara, you agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

Soleara accepts the payment methods made available during the checkout process. Customers can select an available payment option when placing their order.

All payments must be successfully authorized before an order can be processed and prepared for shipment.

2. Currency

All prices displayed on the Soleara website are shown in U.S. Dollars (USD) unless otherwise stated.

The total amount payable for your order will be displayed during checkout before you complete your purchase.

3. Payment Authorization

When you place an order, your selected payment method may require authorization before the transaction can be completed.

We reserve the right to review orders for verification and security purposes. In certain situations, we may contact you to confirm your order details before processing or shipping your purchase.

4. Payment Security

Soleara takes reasonable measures to help protect customer information during the checkout and ordering process.

Our website uses secure technology designed to protect information transmitted through the website. Payment transactions are processed through secure payment providers available through our checkout system.

Customers should ensure that they are using a secure internet connection when making purchases online.

5. Billing Information

Customers are responsible for providing accurate and complete information when placing an order, including:

• Full name

• Billing information

• Shipping address

• Email address

• Contact information

• Payment details, where required

Incorrect or incomplete information may result in delays in processing or delivering your order.

6. Order Confirmation

After placing an order, customers will receive an order confirmation containing relevant details about their purchase.

Receiving an order confirmation does not necessarily guarantee acceptance of the order. Soleara reserves the right to review, accept, decline, or cancel orders when necessary.

7. Incorrect Pricing or Payment Errors

Although we make every effort to ensure that product prices and payment information are accurate, occasional errors may occur.

If a pricing, technical, or payment error is identified, Soleara reserves the right to correct the error and, where necessary, cancel or modify the affected order. If payment has already been collected for a cancelled order, an applicable refund will be processed according to our Refund & Return Policy.

8. Taxes

Applicable taxes may be calculated based on the customer's shipping address and relevant legal requirements.

Any applicable charges will be displayed during checkout whenever possible. Customers are responsible for reviewing the final order total before completing their purchase.

9. Payment Verification and Fraud Prevention

To protect our customers and business, Soleara may review orders that appear unusual, incomplete, or potentially fraudulent.

We may contact customers to verify information related to an order before processing it. If we are unable to verify the required information, the order may be delayed or cancelled.

10. Cancellations and Refunds

If you need to cancel an order, please contact us as soon as possible. Cancellation requests may not always be possible once an order has been processed or shipped.

Approved refunds will be handled according to our Refund & Return Policy and issued through the appropriate payment method whenever applicable.

11. Duplicate Charges or Payment Issues

If you believe that you have been charged incorrectly or have experienced a duplicate charge, please contact our customer support team promptly.

We will review the matter and work to resolve verified payment issues as quickly as possible.

12. Changes to This Payment Policy

Soleara reserves the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and the updated policy will become effective upon posting unless otherwise stated.

We encourage customers to review this policy periodically.

13. Contact Us

If you have questions regarding payments, billing, refunds, or other payment-related concerns, please contact our customer support team.

STORE INFORMATION

Store Name: Soleara

Customer Service Hours: Monday To Friday (9AM to 5PM)

Chat Support: 24/7 Hours

Email: Support@soleara.shop

Business Address: 260 S Brea Blvd, Brea, California 92821, United States