Shipping Policy

Shipping Policy

At Soleara, we are committed to providing a reliable and convenient shipping experience for our customers. This Shipping Policy explains how orders for our women's shoes and footwear are processed, shipped, and delivered within the United States.

1. Shipping Destination

Soleara currently ships to customers within the United States.

At this time, we do not offer international shipping unless otherwise stated on our website.

2. Order Processing Time

Orders are generally processed within 1–2 business days.

Our business days are Monday through Friday, excluding weekends and applicable public holidays.

Orders placed after business hours, during weekends, or on holidays may be processed on the next available business day.

3. Estimated Delivery Time

After your order has been processed and shipped, the estimated delivery time is generally:

3–5 Business Days

Please note that delivery times are estimates and may vary depending on your location, shipping carrier operations, weather conditions, holidays, or other circumstances beyond our control.

4. Shipping Costs

Any applicable shipping charges will be clearly displayed during the checkout process before you complete your purchase.

Please review your order carefully before submitting it to confirm the total amount and shipping details.

5. Order Tracking

When tracking information is available, customers will receive shipping confirmation and tracking details after their order has been dispatched.

Tracking updates may take some time to become active after a shipment has been handed over to the shipping carrier.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you notice an incorrect address after placing an order, contact our support team as soon as possible. We will do our best to assist you, but address changes cannot be guaranteed once an order has been processed or shipped.

7. Delayed Deliveries

While Soleara works hard to ensure that orders arrive within the estimated delivery timeframe, occasional delays may occur.

Delays can be caused by factors such as:

  • Shipping carrier delays

  • Severe weather conditions

  • High shipping volumes

  • Holidays

  • Incorrect or incomplete shipping information

  • Other circumstances outside our control

If your order is significantly delayed, please contact our customer support team for assistance.

8. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check around your delivery location and with other members of your household.

If the package still cannot be located, please contact us with your order details so we can review the situation and provide appropriate assistance.

9. Damaged Packages

If your package arrives damaged, please contact Soleara as soon as possible.

Where possible, please provide:

  • Your order number

  • Photos of the damaged package

  • Photos of the product

  • A description of the issue

This information will help us review your request and provide appropriate assistance.

10. Failed Delivery Attempts

If a delivery cannot be completed because of an incorrect address, repeated failed delivery attempts, or other customer-related circumstances, additional shipping charges may apply where applicable.

Customers are responsible for ensuring that the shipping address provided during checkout is accurate and accessible for delivery.

11. Changes to This Shipping Policy

Soleara may update this Shipping Policy from time to time to reflect changes in our shipping procedures or business operations.

Any updates will be posted on this page.

12. Contact Us

If you have questions about shipping, delivery, tracking, or your order status, please contact our customer support team.

STORE INFORMATION

Store Name: Soleara

Customer Service Hours: Monday to Friday (9:00 AM to 5:00 PM)

Chat Support: 24/7 Hours

Email:Support@soleara.shop 

Business Address:
 260 S Brea Blvd,
 Brea, California 92821,
 United States