Frequently Asked Questions

Shopping & Products

What kind of products does Soleara offer?

Soleara offers a carefully selected collection of stylish and comfortable women's shoes. Our collection is designed to offer footwear suitable for everyday wear, casual occasions, special events, and different personal styles.

How do I choose the right shoe size?

We recommend checking the size information available on the product page before placing your order. If you are between sizes or unsure which size will fit you best, please contact our customer support team for assistance.

Will the shoes look exactly like the pictures?

We make every effort to display our products as accurately as possible. However, slight differences in color or appearance may occur due to lighting, photography, screen settings, or the device you are using.

Are your products available all the time?

Product availability may change depending on inventory. Some styles or sizes may sell out quickly. We recommend placing your order while your preferred product and size are available.

Orders

How do I place an order?

Simply choose your favorite shoes, select the appropriate size, add the product to your cart, and proceed to checkout. Enter your shipping and contact information carefully before completing your order.

Will I receive an order confirmation?

Yes. After successfully placing your order, you will receive an order confirmation with the details of your purchase.

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to assist you, but changes or cancellations may not be possible once an order has already been processed or shipped.

What happens if I entered the wrong shipping address?

Please contact us immediately if you notice an error in your shipping address. Address changes may be possible before your order is processed, but we cannot guarantee changes once the package has been shipped.

Shipping & Delivery

How long will my order take to arrive?

Our estimated delivery time is generally 3–5 business days. Delivery times may occasionally vary due to carrier delays, holidays, weather conditions, or other circumstances outside our control.

Where does Soleara ship?

Soleara currently serves customers within the United States.

How can I track my order?

Once your order has been shipped, tracking information will be provided when available. You can use the tracking details to follow your package during delivery.

What should I do if my package is delayed?

If your order is taking longer than expected, please contact our customer support team. We will review the available shipping information and assist you with your inquiry.

Returns & Refunds

What is Soleara's return policy?

We offer a 30-day return period for eligible items. You must request a return within 30 days of receiving your order.

Can I return shoes that I have worn?

No. To be eligible for a return, shoes should generally be unused, unworn, and returned in their original condition and packaging.

What if I receive damaged or incorrect shoes?

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. Include your order number and clear photos of the issue so our team can review your request and provide assistance.

When will I receive my refund?

Once your returned item has been received and inspected, we will notify you about the status of your refund. Approved refunds are processed through the appropriate payment method, and the final processing time may depend on your payment provider.

Payments

What payment methods do you accept?

Soleara accepts the payment methods available and displayed during the checkout process.

Is it safe to shop on Soleara?

We take reasonable measures to protect customer information and provide a secure checkout experience. Payment transactions are processed through secure systems available on our website.

Will I see the total price before placing my order?

Yes. Your order details and total amount will be displayed during checkout before you complete your purchase.

StORE INFORMATION

Store Name: Soleara

Customer Service Hours: Monday To Friday (9AM to 5PM)

Chat Support: 24/7 Hours

Email: Support@soleara.shop

Business Address: 260 S Brea Blvd, Brea, California 92821, United States