Privacy Policy

Welcome to Soleara. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and share your information when you visit or make a purchase from our website.

By using the Soleara website, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

Web browser information
IP address
Time zone
Device information
Cookies installed on your device
Pages and products you view

When you place or attempt to place an order, we may collect information such as:

Full name
Billing address
Shipping address
Email address
Phone number
Payment information where applicable
Order and transaction details

This information helps us process orders and provide customer support.

2. How We Use Your Information

Soleara may use your personal information to:

Process and fulfill your orders
Deliver women's shoes and footwear products
Communicate with you regarding your order
Provide customer support
Process returns and refunds
Send shipping and tracking updates
Prevent fraudulent or unauthorized transactions
Improve our website and shopping experience
Respond to customer inquiries
Send promotional communications where permitted or with your consent

You may opt out of marketing communications at any time.

3. Cookies

We use cookies and similar technologies to improve your browsing experience and help our website function properly.

Types of Cookies We May Use

Essential Cookies – These cookies are necessary for important website functions such as shopping carts and checkout.

Analytics Cookies – These help us understand how visitors interact with our website.

Functionality Cookies – These remember certain preferences and settings.

Marketing Cookies – These may be used to provide relevant advertising and measure marketing campaigns.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

4. How We Share Your Information

We may share necessary personal information with trusted third-party service providers that help us operate our business, including:

E-commerce platform providers
Payment service providers
Shipping and delivery carriers
Website analytics providers
Customer support services

These third parties may only use information as necessary to provide their services or comply with applicable requirements.

We may also disclose information when required by law or when necessary to protect our rights, customers, or business.

5. Payment Information

Payment information is handled through secure and authorized payment service providers where applicable.

Soleara does not intentionally store sensitive payment card information beyond what is necessary to complete authorized transactions.

Customers should never send sensitive payment information through email or unsecured communication channels.

6. Data Security

We take reasonable security measures designed to protect your personal information from unauthorized access, misuse, loss, or disclosure.

Our website uses appropriate security technologies to help protect information transmitted through our services. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal and order information for as long as reasonably necessary to:

Process and fulfill orders
Provide customer support
Maintain business and transaction records
Comply with legal obligations
Resolve disputes

When information is no longer required, it may be securely deleted or anonymized where appropriate.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain personal information
Object to certain processing activities
Withdraw consent where processing is based on consent

To request information regarding your privacy rights, please contact our support team.

9. Children's Privacy

Soleara does not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided us with personal information, please contact us so we can review the situation and take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Soleara is not responsible for the privacy practices, content, or policies of external websites.

We encourage customers to review the privacy policies of third-party websites before providing personal information.

11. Changes to This Privacy Policy

Soleara may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be posted on this page, and the updated policy will become effective when posted.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

STORE INFORMATION

Store Name: Soleara

Customer Service Hours: Monday to Friday (9:00 AM to 5:00 PM)

Chat Support: 24/7 Hours

Email: Support@soleara.shop

Business Address:
260 S Brea Blvd,
Brea, California 92821,
United States