Terms of Service

 

Terms of Service

OVERVIEW

Welcome to Soleara. Throughout this website, the terms “we,” “us,” and “our” refer to Soleara.

Soleara operates this online store and provides products, information, services, and features designed to offer customers a convenient shopping experience for women's shoes and footwear.

By visiting our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service, along with our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies posted on our website.

Please read these Terms carefully before using our Services.

SECTION 1 – ACCESS AND USE OF OUR WEBSITE

By using the Soleara website, you confirm that you are legally able to enter into an agreement under the applicable laws of your location.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You may be required to provide certain information when placing an order, including your:

  • Name

  • Email address

  • Shipping address

  • Billing information

  • Payment information, where applicable

  • Phone number

You are responsible for ensuring that all information you provide is accurate, current, and complete.

SECTION 2 – OUR PRODUCTS

Soleara offers women's shoes and footwear products through our online store.

We make reasonable efforts to display product descriptions, images, sizes, and other information as accurately as possible. However, we cannot guarantee that colors, appearance, or other visual details will appear exactly the same on every device or screen.

Product availability may change without notice.

We reserve the right to:

  • Modify product descriptions

  • Change product prices

  • Limit available quantities

  • Discontinue products

  • Refuse orders where permitted

SECTION 3 – PRODUCT INFORMATION AND SIZING

Customers are responsible for reviewing product descriptions and available sizing information before placing an order.

Although we strive to provide helpful and accurate product information, individual fit and comfort may vary.

We recommend carefully reviewing the available size information before purchasing footwear.

SECTION 4 – ORDERS

When you place an order through Soleara, you are making an offer to purchase the selected products.

We reserve the right to accept, refuse, cancel, or limit an order where necessary.

An order confirmation does not guarantee that an order cannot later be cancelled due to circumstances such as:

  • Product availability issues

  • Pricing errors

  • Incorrect information

  • Payment authorization problems

  • Suspected fraudulent activity

If changes or cancellations are necessary, we may attempt to contact you using the information provided during checkout.

SECTION 5 – PRICES AND PAYMENT

Product prices displayed on the Soleara website are subject to change without notice.

The price applicable to your purchase will generally be the price displayed during checkout.

Customers are responsible for providing accurate and complete payment and billing information where required.

All available payment options will be displayed during the checkout process.

Soleara reserves the right to correct pricing errors or cancel affected orders where necessary.

SECTION 6 – SHIPPING AND DELIVERY

Soleara currently provides shipping within the United States.

Orders are generally subject to the processing and delivery timeframes described in our Shipping Policy.

Estimated delivery times are provided for convenience and are not guaranteed.

Shipping delays may occur due to circumstances beyond our control, including:

  • Carrier delays

  • Weather conditions

  • Holidays

  • High shipping volumes

  • Incorrect delivery information

For complete information, please review our Shipping Policy.

SECTION 7 – RETURNS AND REFUNDS

Returns and refunds are handled according to our Refund & Return Policy.

Customers should review our Refund & Return Policy before making a purchase.

To request a return, customers must follow the return instructions provided by our support team.

Items that do not meet our return requirements may not be eligible for a refund.

SECTION 8 – CUSTOMER ACCOUNTS

If our website provides account registration or account features, you are responsible for maintaining the confidentiality of your account information.

You are responsible for activities conducted through your account.

You agree to notify us if you believe your account has been accessed or used without authorization.

We reserve the right to suspend or terminate accounts where necessary to protect our website, customers, or business.

SECTION 9 – INTELLECTUAL PROPERTY

All content available on the Soleara website, including but not limited to:

  • Text

  • Product descriptions

  • Images

  • Graphics

  • Logos

  • Website design

  • Videos

  • Branding

is owned by Soleara or used with appropriate authorization and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially use our website content without prior written permission.

SECTION 10 – THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, services, or platforms.

These third-party websites operate independently from Soleara.

We are not responsible for the content, policies, security, products, or services provided by third parties.

Customers should review the applicable policies of third-party websites before interacting with them.

SECTION 11 – CUSTOMER FEEDBACK

If you submit reviews, comments, suggestions, or other feedback to Soleara, you agree that we may use such feedback for purposes including improving our products, services, and customer experience.

You are responsible for ensuring that any content you submit does not violate the rights of another person or contain unlawful, harmful, or misleading material.

SECTION 12 – ERRORS AND INACCURACIES

Occasionally, information on our website may contain errors, inaccuracies, or omissions relating to:

  • Product descriptions

  • Prices

  • Promotions

  • Product availability

  • Shipping information

Soleara reserves the right to correct errors or update information when necessary.

Where permitted, we may also cancel an order affected by a significant error.

SECTION 13 – PROHIBITED USES

You agree not to use the Soleara website for unlawful or harmful purposes.

You may not:

  • Violate applicable laws or regulations

  • Attempt to access restricted areas of the website

  • Interfere with website security

  • Upload malicious software or viruses

  • Collect personal information from other users without authorization

  • Use the website for fraudulent purposes

  • Copy or exploit our content without permission

  • Provide false or misleading information

Violation of these Terms may result in restricted or terminated access to our Services.

SECTION 14 – TERMINATION

Soleara reserves the right to suspend or terminate access to our website or Services when necessary, including where a user violates these Terms or engages in fraudulent or harmful activity.

Any obligations or responsibilities that should continue after termination will remain in effect.

SECTION 15 – DISCLAIMER OF WARRANTIES

Our website and Services are provided on an “as available” basis.

While we make reasonable efforts to provide accurate information and reliable services, we do not guarantee that the website will always operate without interruption, errors, or technical issues.

Nothing in these Terms limits rights that cannot legally be excluded under applicable law.

SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Soleara will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or Services.

Nothing in these Terms is intended to exclude liability where such exclusion is prohibited by law.

SECTION 17 – INDEMNIFICATION

You agree to be responsible for claims, losses, or damages resulting from your violation of these Terms, unlawful use of our website, or violation of the rights of another person.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

SECTION 19 – CHANGES TO THESE TERMS

Soleara may update these Terms of Service from time to time.

Any changes will be posted on this page. Your continued use of our website after changes are posted may constitute acceptance of the updated Terms.

SECTION 20 – CONTACT INFORMATION

If you have questions regarding these Terms of Service, please contact our customer support team.

STORE INFORMATION

Store Name: Soleara

Customer Service Hours: Monday to Friday (9:00 AM to 5:00 PM)

Chat Support: 24/7 Hours

Email:Support@soleara.shop
Business Address:  260 S Brea Blvd Brea, California 92821
 United States