Refund & Return Policy

Refund & Return Policy

At Soleara, we want you to feel confident when shopping for women's shoes and footwear. If you are not completely satisfied with your purchase, we offer a clear and straightforward return process in accordance with the terms below.

1. Return Window

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

If more than 30 days have passed since you received your order, we may be unable to accept the return.

2. Eligibility for Returns

To be eligible for a return, your shoes or footwear must meet the following conditions:

  • The item must be unused and unworn

  • The item must be in its original condition

  • The item must be returned in its original packaging

  • All original accessories, inserts, and materials must be included where applicable

  • Proof of purchase or order confirmation may be required

We recommend trying on shoes carefully indoors before wearing them outside to ensure they fit properly.

Items showing signs of wear, use, damage caused after delivery, or alteration may not be eligible for a return.

3. How to Start a Return

To request a return, please contact our customer support team within the 30-day return period.

When contacting us, please provide:

  • Your full name

  • Your order number

  • The item you wish to return

  • The reason for your return

  • Photos of the item if it is damaged, defective, or incorrect

Our support team will review your request and provide further return instructions.

Please do not send products back without first contacting our support team.

4. Damaged, Defective, or Incorrect Items

If you receive shoes that are damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include your order number and clear photos showing the issue. Once your request has been reviewed, we will provide instructions for resolving the matter.

5. Return Shipping Costs

Return shipping responsibility may depend on the reason for the return.

If an item is being returned because it is damaged, defective, or incorrect, Soleara will review the situation and provide appropriate return instructions.

For returns due to a change of mind, ordering the wrong item, selecting the wrong size, or personal preference, the customer may be responsible for the return shipping costs.

Original shipping charges, where applicable, may not be refundable unless otherwise required.

6. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If your return is approved, the refund will be processed through the appropriate payment method.

Please note that the time required for a refund to appear may depend on your bank, card provider, or payment service provider.

7. Exchanges

If you need a different size or would like to exchange an item, please contact our support team for assistance.

Product availability may vary, and exchanges cannot always be guaranteed. In some cases, returning the original item and placing a new order may be the fastest option.

8. Non-Returnable Items

The following items may not be eligible for return:

  • Used or worn footwear

  • Items returned without original packaging where required

  • Personalized or custom-made products

  • Final sale items clearly marked as non-returnable

  • Items damaged due to misuse, improper care, or normal wear

9. Return Requirements

To help ensure your return can be processed smoothly, please:

  • Request your return within 30 days of delivery

  • Keep the product unused and unworn

  • Return the item in its original condition

  • Include the original packaging and applicable accessories

  • Follow the return instructions provided by our support team

Returns that do not meet these requirements may not be approved.

10. Changes to This Policy

Soleara may update this Refund & Return Policy from time to time. Any changes will be posted on this page and will apply according to the updated policy.

11. Contact Us

If you have questions about a return, refund, exchange, or damaged item, please contact our customer support team.

STORE INFORMATION

Store Name: Soleara

Customer Service Hours: Monday to Friday (9:00 AM to 5:00 PM)

Chat Support: 24/7 Hours

Email: Support@soleara.shop 

Business Address:
 260 S Brea Blvd,
 Brea, California 92821,
 United States